Shipping policy

Free shipping from $30

Shipping is FREE on every Frøya Organics order of $30 or more (or the equivalent in your local currency). Orders under $30 ship for a flat $6.25. No hidden fees: the shipping cost is always shown at checkout before you pay.

Where we ship

We ship to the United States, Canada, the United Kingdom and to most countries worldwide. If your country is available at checkout, we deliver there.

Processing and delivery times

Orders are processed and dispatched within 1–3 business days. Once dispatched, delivery usually takes 5–15 business days, depending on your country and on customs.

Delivery times are estimates and may vary because of carrier delays, customs, holidays or weather.

How your order travels

Every order travels on a tracked international service, and the final delivery to your door is completed by the postal or courier operator that serves your address. The service name shown at checkout is our despatch option for your country; the carrier that handles each leg of the route is shown on your tracking page.

Tracking your order

As soon as your order is dispatched, you'll receive an email with your tracking link. Tracking can take a few days to show the first movement. If you didn't receive it, check your spam folder or email us at support@froyaorganicsusa.com.

Late, lost or damaged packages

If it has been more than 15 business days since your order was dispatched and it hasn't arrived, or if your tracking hasn't updated for 15 business days, email us at support@froyaorganicsusa.com with your order number and we'll investigate with the carrier and send a replacement or a refund.

If your package arrives damaged, email support@froyaorganicsusa.com within 60 days of delivery with a photo and we'll send a replacement or a refund.

Delivered but not received

If your tracking shows delivered but you can't find your package, check with neighbours and your building's mailroom, wait 2 business days (carriers sometimes mark parcels delivered early) and then email us at support@froyaorganicsusa.com.

Duties and taxes

Depending on your country, import duties or taxes may apply. Any amount due is shown at checkout whenever possible; if you are asked to pay a charge on delivery, contact us before paying.

Address accuracy

Please double-check your shipping address at checkout. If you notice a mistake, email support@froyaorganicsusa.com as soon as possible — we can update it until the order is dispatched.