Refund policy

60-Day Satisfaction Guarantee

We want you to love your Frøya Organics products. If you're not satisfied for any reason, you can request a refund within 60 days from the date your order was delivered, whether the product is used or unused.

How to request a refund

Email us at support@froyaorganicsusa.com with:

  • your order number;
  • the product(s) you'd like refunded;
  • a short description of the reason (optional, but it helps us improve).

In most cases you won't need to send anything back. If we do need the product returned, we'll tell you by email and send you the return instructions before you ship anything. Please don't send items back without contacting us first, as we can't process returns we weren't expecting.

Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, email us within 60 days of delivery with your order number and a photo of the issue. We'll send a free replacement or issue a full refund, whichever you prefer — no return needed.

Late or lost orders

If it has been more than 15 business days since your order was dispatched and it hasn't arrived, or if your tracking hasn't updated for 15 business days, email us at support@froyaorganicsusa.com with your order number and we'll investigate with the carrier and send a replacement or a refund.

Exchanges

We don't offer direct exchanges, but you can request a refund and place a new order for the item you want.

Refunds

Once your request is approved, the refund is issued to your original payment method within 3 to 7 business days. Depending on your bank or card provider, it may take a few extra days to appear on your statement. Shipping is always free, so there are no shipping costs to refund.

Gifts and promotions

Complimentary gifts and items received free through a promotion (such as Buy 2, Get 1 Free) are not refundable on their own. If you request a refund on a promotional order, the refund is calculated on the amount you actually paid.

Contact

Questions about a refund? Email support@froyaorganicsusa.com — we reply within 1–2 business days.